Billing Terms & Conditions

This Billing Terms and Conditions document outlines the payment and billing practices for Ella & Stella Charleston.

1. Accepted Payment Methods

At Ella & Stella Charleston, we offer a variety of secure payment options to ensure a smooth and convenient shopping experience. We accept the following payment methods:

• Credit & Debit Cards: Visa, MasterCard, American Express
  

• Apple Pay, Google Pay & Shop Pay.
  

All payments are processed in the United States Dollars (USD).

2. Payment Processing

• Payments must be completed at the time of purchase.

• Orders will not be processed or shipped until full payment has been received.

• If a payment is declined or fails, the order will not be confirmed.

3. Pricing & Currency

• All prices listed on Ella & Stella Charleston are in Dollars (USD)

• Prices are subject to change without notice.

• Any applicable taxes and shipping fees will be calculated at checkout.

4. Secure Payment Processing

• Ella & Stella Charleston uses SSL encryption and trusted payment gateways to ensure your transactions are secure.

• We do not store your credit card or payment details.

5. Refunds & Chargebacks

• Refunds are processed according to our Refund & Return Policy.

• Unauthorized chargebacks will be disputed.

• If you experience any issues, please contact us first at info@ellastella-charleston.com

6. Fraud Prevention

• Ella & Stella Charleston reserves the right to cancel or hold any order suspected of fraud or unauthorized activity.

• Additional identity verification may be requested for high-value transactions.

7. Contact Information

Store Name: Ella & Stella Charleston
Warehouse Address: 4401 Leeds Avenue, North Charleston, SC 29405, USA
Email: info@ellastella-charleston.com
Phone: +1 843 287 5921
Address: Gerard Doustraat 123, Ede, Gelderland, 6717MJ, the Netherlands
Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM Eastern Time (ET)
Response Time: We aim to reply within 1–2 business days.