Shipping Policy

At Ella & Stella Charleston, we are committed to providing an exceptional shopping experience for our customers, including clear and straightforward shipping policies. We offer free shipping on all orders within the United States.

Shipping Locations

This shipping policy applies to orders shipped within the United States.

Delivery Times

Below are the estimated delivery times for all packages:

Order cutoff time:
15:00 (ET). Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate.

Order handling time:
1-2 business days, Monday to Friday). Once your order is processed, it will be shipped by one of our trusted carriers.

Transit time:
 6-8 business days, Monday to Friday.

Estimated delivery time:
 7-10 business days.

Carrier Services

We partner with the following reliable carriers for deliveries within the United States

  • USPS
  • UPS
  • FedEx
  • DHL

Shipping Costs

Free Shipping:
All orders within the United States

Paid Shipping (if applicable):
For destinations outside our free shipping zones, shipping costs will be calculated and displayed at checkout.

Delivery Issues

If you experience any issues with your delivery, such as delays or lost packages, please contact our customer service team immediately. We are here to assist you and ensure your order arrives safely and on time.

Tracking Your Order

Once your order has been shipped, you will receive an email notification containing a tracking number. You can monitor your package's journey on our Track your order page.

Questions?

Visit our FAQs page https://ellastella-charleston.com/pages/faq or contact our customer service team.

Contact Information

Store Name: Ella & Stella Charleston
Warehouse Address: 4401 Leeds Avenue, North Charleston, SC 29405, USA
Email: info@ellastella-charleston.com
Phone: +1 843 287 5921
Address: Gerard Doustraat 123, Ede, Gelderland, 6717MJ, the Netherlands
Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM Eastern Time (ET)
Response Time: We aim to reply within 1–2 business days.